Government agencies and offices in most countries in the EU are nowadays conveniently available under the single 115 telephone number. So are the public agencies in Düsseldorf. The system is designed to end frustrating searches to find a particular person in a specific government agency to respond to a query.
The organisation’s specific targets include responding to 75% of calls within 30 seconds and resolving 55% of queries during the initial conversation. If a question cannot be answered immediately, a response will be given e-mail, fax or phone within 24 hours during regular service hours.
The 115 number is in operation Monday through Friday from 8:00 to 18:00. Phone calls are charged at local or mobile rates.