The police is available around the clock 24/7 on the emergency number. The police department is a state run organisation with responsibility for Düsseldorf in the hands of the State authority. The police have many responsibilities ranging from investigating offences to traffic control and crime prevention. Düsseldorf’s police has it’s own president and fulfills special tasks due to the city’s function of state capital.
The number to call the police for assistance in the case of an emergency is 110. Calls are free and possible from any phone. When reporting, the German police advise callers to proffer four important “W’s”
- Where is the emergency or accident?
- What has happened?
- What is the number of hurt or affected people?
- What kind of injuries are evident on the people concerned?
They also suggest waiting for specific clarification from the response centre. Usually emergency calls are answered in German but normally there should be at least one person who speaks English.