There are several organisations that respond to emergencies in Düsseldorf. Besides the city’s fire brigade (Feuerwehr), they are the Arbeiter-Samariter-Bund, the German Red Cross (Deutsches Rotes Kreuz), the Johanniter-Unfall-Hilfe and the Malteser Hilfsdienst. Besides running a fleet of ambulances they offer many other health related services. They also possess rapid response and large crisis units.
The number to call for an ambulance in an emergency is 112. Calls are free and possible from any phone. When reporting, the authorities advise callers to proffer four important “W’s”
- Where is the emergency or accident?
- What has happened?
- What is the number of hurt or affected people?
- What kind of injuries are evident on the people concerned?
They also suggest waiting for specific clarification from the rescue centre. Usually emergency calls are answered in German but normally there should be at least one person who speaks English.